Process Associate ( Non-Voice)
Job Type : Full-time/Part-time
We are looking for enthusiastic and detail-oriented *Non-Voice Process Associates* to join our team. As a fresher, you will have the opportunity to work in a dynamic and supportive environment where you will handle tasks that involve data management, back-office operations, and providing support via chat or email. This role is ideal for fresh graduates or individuals who want to start their career in a non-voice-based customer support or administrative role.
Responsibilities:
- Provide excellent support via chat or email, assisting customers with their queries.
- Maintain confidentiality of customer and company data.
- Collaborate with team members and supervisors to meet project deadlines.
- Evaluate and ensure the accessibility of PDF documents, following WCAG (Web Content Accessibility Guidelines), ADA (Americans with Disabilities Act), Section 508, and other applicable standards.
- Use PDF accessibility tools (e.g., Adobe Acrobat Pro, PAC, CommonLook) to identify and fix accessibility issues.
- Remediate and tag PDF documents to ensure they meet accessibility standards, including structure, headings, alt text for images, and readable content for screen readers.
- Test PDFs with screen readers (JAWS, NVDA) and other assistive technologies to ensure usability.
- Collaborate with content creators and designers to integrate accessibility into the document creation process.
- Document accessibility issues and solutions, preparing detailed reports on remediation steps taken.
- Stay current with evolving accessibility standards, tools, and best practices.
Below are the qualifications expected of a front-end Developer:
- Proven experience working with PDF accessibility tools (Adobe Acrobat, CommonLook, etc.).
- Strong knowledge of accessibility standards and guidelines (WCAG 2.0/2.1, Section 508, ADA).
- Experience remediating PDFs for accessibility, including reading order, headings, forms, tables, hyperlinks, and document metadata.
- Strong attention to detail, analytical skills, and problem-solving ability.
- Excellent communication skills, with the ability to explain technical accessibility issues to non-technical stakeholders.
- Ability to work independently and manage multiple projects with tight deadlines.
Prefered:
- Knowledge of CRM tools or helpdesk software is a plus.
- Ability to handle a high volume of tasks in a fast-paced environment.
- Basic knowledge of online tools and platforms.
